FAQ

What is your return policy?

If you need to return or exchange your purchase within 30 days for any reason, just email info@solewood.com to ask for a Return Authorization shipping label.  We'll issue you a refund no questions asked.

Do you ship Internationally?

Yes! We ship packages globally every day. All domestic and international purchases ship by USPS priority mail. Order tracking info is provided as products leave our distribution center. Please note that on USPS First Class international packages that tracking is only available once the item reaches the US border. Also, remember your country may levy taxes, customs fees, or import duties on the purchase that you'll be responsible for. 

Can you expedite shipping?

If you need expedited shipping, just email us at info@solewood.com.  Please note that it usually takes 1-2 business days for orders to process and get out the door.   Our free USPS shipments normally arrive within 5 business days of your order being placed.

Are you going to make other stuff?

Of course. Always working on new stuff.

PRIVACY NOTICE
This privacy notice discloses the privacy practices for www.SoleWood.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.  
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
 
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
 
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888.699.6470 or via email at info@solewood.com.